Jawatan Kosong Customer Experience Executive Remote Work From Home Give Fun Pte Ltd Petaling Jaya

Give Fun Pte. Ltd. Job Vacancies

Jawatan Kosong Customer Experience Executive Remote Work from Home in Petaling Jaya

Description :

Customer Experience:

• Establish key Customer Experience (CX) metrics and listening points to integrate customer feedback into decision-making processes, generating actionable insights.
• Lead and facilitate customer journey mapping and assessment to identify opportunities and pain points for improvement.
• Proactively monitor customer health & loyalty, promptly identifying and addressing issues to ensure satisfaction and retention.
• Develop engaging product listings on the e-commerce website and craft newsletter content to reinforce the brand image for customers' firsthand experience.
• Participating and assisting in the development and utilization of software tools and Customer Relationship Management (CRM) systems such as Klaviyo, Respond.io, Salesforce, and others.

Customer Support:

• Collaborate closely with the Operations, Design & Delivery Teams, ensuring smooth business operations.
• Take ownership of all customer support and administrative matters, including follow-ups across multiple channels (Instagram, WhatsApp, Facebook Messenger, SMS, calls, etc.), order management, and client interactions.
• Assist customers with various order-related tasks such as placing new orders, modifying order information (e.g., delivery addresses), rescheduling, changing items, and addressing operational inquiries, ensuring customers' needs are met.
• Manage refund, exchange, feedback, and complaint cases from customers, implementing necessary service recovery measures.

Other Information you should know:

• Discipline & Time Management: The ideal candidate should demonstrate strong discipline, effectively manage task and project priorities, and consistently meet deadlines.
• Work From Home: This is a remote position, offering the flexibility to work from home. However, you may be required to attend in-person meetings on a weekly or bi-weekly basis within the Klang Valley area (PJ/Setia Alam).
• Work Hours: 8:30am - 5.30pm (1-hr lunch break)
• Working Days: Saturdays & Sundays + 3 weekday (The specific weekdays will be discussed and finalized during the interview process)

Why join Give Fun?

"We're serious about fun, and giving them to you" is our company's tagline, and we're breathing and living by it everyday. We're small, but we're also big, aiming to be the most creative and leading Party & Balloon retailer in Singapore. Every team member has a different voice, different story to tell and different role to play in the family, we welcome you to be part of us and start sharing your story. If you enjoy learning new things, embracing new challenges, we hope to hear from you!

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Flexible schedule
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Holidays
• Weekend jobs

Supplemental Pay:

• Overtime pay
• Retention bonus

Application Question(s):

• This is a Remote Role (Work from Home).

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Mandarin (Preferred)

For further information, please refer official source from Give Fun Pte. Ltd. Career Center on following link below. If you meet the requirement and are interested in building a future career with Give Fun Pte. Ltd., please register yourself at :