Jawatan Kosong Customer Support Associate SEA Gamer Mall Sdn Bhd Manjung

SEA Gamer Mall Sdn Bhd Recruitment

Kerja Kosong Customer Support Associate in Manjung

Description :

Job Descriptions :

• Responsible for recharging the order.
• Responding to customer kchat /email promptly.
• Maintaining excellent levels of service and consistent communication with our customers in the up-most professional manner & meaningful responses.
• Checking for uncompleted orders and sending notifications to the seller to complete the order.
• Verifying the seller’s products on Kaleoz to avoid suspicious listings.
• Proactively identify changes that can make to the Kaleoz application to simplify the job.
• Recognize and escalate any high-priority problems to the Senior Customer Support Associate for follow-up.
• Develop relationships with Kaleoz sellers, working with them to drive sales through web optimization and enhancement of customer experience when shopping on the Kaleoz platform.
• Undertake any ad-hoc task or any other related task assigned by the superior.

Job Requirements :

• No experience required.
• Interest in game development.
• At least SPM or equivalent work experience.
• Intermediate in written and verbal communication skills in English and Mandarin.
• Able to communicate in basic Bahasa Melayu is a bonus.
• Analysis skills - Ability to interpreting information, gathering it into a coherent understanding, and building a narrative or plan of action in response.
• Clear communication skills - Ability to communicate information accurately, clearly and as intended.
• Critical thinking - Ability to think in organized and rational manner in order to understand connections between ideas and/or facts.
• Customer focus - Putting customer's needs first. / To enhancing customer satisfaction and building strong customer relationships.
• Follow up - To keep tracking the issues and make sure the issues have been settled.
• Interpersonal skills - Ability to communicate, build relationships and work well with others.
• Multitasking - Ability to manage multiple responsibilities at once by focusing on one task while keeping track of others.
• Organizational skills - Able to stay focused on different tasks, and use time, energy, strength, mental capacity, physical space, etc. effectively and efficiently in order to achieve the desired outcome.
• Positive language vocabulary - Able to use the positive word to communicate with others.
• Problem solving - Ability to solve problems in an effective and timely manner without any impediments.
• Relationship building - Ability to connect with others and form positive relationships.
• Stress management - Ability to analyze the specific stressors and taking positive actions to minimize their effects.
• Team work - Willingly cooperates and works collaboratively toward solutions that generally benefit all involved parties and accomplish organizational objectives.
• Time management - Ability to use time productively and efficiently.
• Troubleshooting - Curiosity and drive to get to the root of a problem.
• Writing skills - The ability to write correctly and communicatively in a language, and be able to edit it.

Benefits :

• Competitive base salary
• 5 days work week
• EPF, SOCSO & EIS
• Personal accident insurance coverage
• Medical and dental care
• Optical allowance
• Fitness allowance
• Family outing day allowance
• Annual paid leave
• Performance bonus
• On job training
• Trainer and Trainee Program
• Positive working environment

Help us to know you better by completing this application form at the link provided below: https://forms.gle/QQAju6vSpbrKabFs7

Job Type: Full-time

Pay: RM1,500.00 - RM2,000.00 per month

Benefits:

• Dental insurance
• Gym membership
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Vision insurance

Schedule:

• Night shift

Education:

• STM/STPM (Preferred)

Language:

• Mandarin (Preferred)
• English (Preferred)

If you strong confindence you meet the requirement above, please register and sign in to SEA Gamer Mall Sdn Bhd e-recruitment website with link as follow :