Jawatan Kosong Guest Services Assistant Lone Pine Hotel Batu Ferringhi
by admin on November 9, 2025Lone Pine Hotel Recruitment
Kerja Kosong Guest Services Assistant in Batu Ferringhi
Description :
Guest Services Assistant
Location: Lone Pine Hotel, Batu Ferringhi, Penang
Department: Front Office
Employment Type: Full-Time (Shift-based, includes weekends & public holidays)
What You’ll Do:
Join our Front Office team as the face of Lone Pine Hotel. You'll be responsible for delivering warm, seamless guest experiences from arrival to departure. This includes:
- Greeting guests, managing check-ins/check-outs, and assigning rooms
- Handling bookings, cancellations, and guest updates through our property system
- Assisting with guest enquiries via phone, email, or in person
- Processing payments, deposits, and balancing daily transactions
- Coordinating with Housekeeping, Maintenance, and F&B to meet guest needs
- Addressing feedback with professionalism and escalating when necessary
- Keeping the lobby presentable and in line with our brand standards
- Preparing shift handovers and basic operational reports
Who We’re Looking For:
- SPM, Diploma, or Degree in Hospitality or a related field
- Experience in hotel front office or customer service is preferred (fresh grads encouraged to apply)
- Fluent in English and Bahasa Malaysia; other languages are a plus
- Comfortable with hotel systems (Opera/Fidelio) or willing to learn
- Friendly, reliable, and able to work rotating shifts
Job Types: Full-time, Permanent, Fresh graduate
Pay: Up to RM1,900.00 per month
Benefits:
- Additional leave
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development
Ability to commute/relocate:
- Batu Ferringhi: Reliably commute or planning to relocate before starting work (Required)
Education:
- STM/STPM (Preferred)
Experience:
- Customer service: 1 year (Required)
Work Location: In person
If you strong confindence you meet the requirement above, please register and sign in to Lone Pine Hotel e-recruitment website with link as follow :
Disclaimer !
Please note that we do not accept any CV submissions. If You want to apply for a job that you have discovered on helmutplex.com, simply click on the provided job application link and follow the instructions afterwards. You'll be taken to a more detailed page.
