Jawatan Kosong Information Technology Support Officer PUNCAK TEGAP SDN BHD Kuala Nerang

PUNCAK TEGAP SDN BHD Jobs

Jawatan Kosong Information Technology Support Officer in Kuala Nerang

Description :

+ PDT Padang Terap, Kedah

JOB DESCRIPTION

• Responsible to manage e-Tanah user under portfolio to support e-Tanah System.
• Educating e-Tanah user on how to work e-Tanah System and helping them by taking them through step-by-step procedures either over the phone or in person.
• Provide first level contact and convey resolutions to customer issues.
• Supporting the e-Tanah roll-out tasks for e-Tanah.
• Rapidly establishing a good working relationship with e-Tanah users and other professionals.
• Properly escalate unresolved queries and issues to the next level of support.
• Track, route and redirect problems to correct resources.
• Follow up with customers, provide feedback and see problems through to resolution
• Preserve and grow your knowledge of Helpdesk procedures, products and services for e-Tanah.
• To be part of Rollout Project team.

SKILLS PROFILE

• Communication
• Customer Service & Support
• Time Management
• Problem Solving skills
• Negotiation skills
• IT Literate

QUALIFICATION, SKILLS & KNOWLEDGE

EDUCATION AND CERTIFICATION:

• Candidate must possess at least a Degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Mathematics, Science & Technology or equivalent from recognized university .

REQUIRED KNOWLEDGE:

• E-Tanah System.
• Good knowledge of Windows & Web-based Application.
• Knowledge in IT Technical support is an advantage.
• Experience in Learning / Training is a plus.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: From RM3,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Ability to commute/relocate:

• Kuala Nerang (06300): Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 3 years (Preferred)
• Computer skills: 3 years (Preferred)

Language:

• Malay & English (Preferred)

License/Certification:

• B2 & D (Preferred)

Location:

• Kuala Nerang (06300) (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Should you meet the qualifications required, please register and apply to PUNCAK TEGAP SDN BHD website with link as follow :