Jawatan Kosong Assistant Operations Manager Escape Penang Teluk Bahang

Escape Penang Jobs

Kerja Kosong Assistant Operations Manager in Teluk Bahang

Description :

Job scope

• Guarantee the delivery of exceptional guest experience through continuous improvement initiatives, staff training, and service excellence programs.
• Collaborate with various departments, including Recreations, Attractions, Housekeeping, Human Resources and Administration, Sales and Marketing, POS, IT, Maintenance and Safety and Security, to ensure seamless inter-departmental communication and coordination.
• Assist Operations Manager to supervise and mentor a diverse team of employees, including hiring, training, performance evaluations, and employee development.
• Uphold strict safety protocols and ensure compliance with all local regulations and health and safety standards throughout the park.
• To ensure that the facilities operate within the agreed schedule and that the safety and satisfaction of guests are prioritized.
• Ensure all duties for both park support and park operations are performed according to the SOPs established by the Management
• Assist in recruitment and training of members of staff
• Actively participate in crisis management, handling emergencies and incidents efficiently to ensure the safety and well-being of guests and employees.
• Serve as a Brand Ambassador, embodying the essence Escape’s mission and values while promoting the park to potential, Schools, Corporate Groups and collaborators.
• Oversee the POS (Retail) operations of the park to provide a high standard and quality offering and drive revenues and deliver profitable growth.
• Address and resolve guest complaints promptly and professionally.
• Implement corrective actions to improve services based on guest feedback and observations.
• To properly maintain and create records and documentations with accurate and up to date information, according to company and legal standards, when required.
• To constantly look for ways to improve the effectiveness and efficiency of the department by suggesting improvements wherever needed.
• To carry out duties as tasked with a professional attitude, ensuring that Sim Leisure’s service standards, objectives and code of conduct are met or exceeded at all times

Requirements :

• Bachelor's degree in Business Management, Tourism Management, or a related field.
• 5 years of proven management experience or requires a recognised professional qualification in leisure / travel / tourism industry experience
• Excellent and strong leadership, management skill, Communication Skill
• Strong cultural awareness
• Familiarity with safety protocols and regulations.
• Looking for individual who can quickly adapt to challenging working environment.
• Independent and Results oriented person and not afraid to push to get things done.

Job Type: Full-time

Pay: RM4,500.00 - RM5,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Teluk Bahang: Reliably commute or planning to relocate before starting work (Required)

For further information, please refer official source from Escape Penang Career Center on following link below. If you meet the requirement and are interested in building a future career with Escape Penang, please register yourself at :