Jawatan Kosong Assistant Operations Manager Escape Penang Teluk Bahang

Escape Penang Recruitment

Kerja Kosong Assistant Operations Manager in Teluk Bahang

Description :

Job scope

• Guarantee the delivery of exceptional guest experience through continuous improvement initiatives, staff training, and service excellence programs.
• Collaborate with various departments, including Recreations, Attractions, Housekeeping, Human Resources and Administration, Sales and Marketing, POS, IT, Maintenance and Safety and Security, to ensure seamless inter-departmental communication and coordination.
• Assist Operations Manager to supervise and mentor a diverse team of employees, including hiring, training, performance evaluations, and employee development.
• Uphold strict safety protocols and ensure compliance with all local regulations and health and safety standards throughout the park.
• To ensure that the facilities operate within the agreed schedule and that the safety and satisfaction of guests are prioritized.
• Ensure all duties for both park support and park operations are performed according to the SOPs established by the Management
• Assist in recruitment and training of members of staff
• Actively participate in crisis management, handling emergencies and incidents efficiently to ensure the safety and well-being of guests and employees.
• Serve as a Brand Ambassador, embodying the essence Escape’s mission and values while promoting the park to potential, Schools, Corporate Groups and collaborators.
• Oversee the POS (Retail) operations of the park to provide a high standard and quality offering and drive revenues and deliver profitable growth.
• Address and resolve guest complaints promptly and professionally.
• Implement corrective actions to improve services based on guest feedback and observations.
• To properly maintain and create records and documentations with accurate and up to date information, according to company and legal standards, when required.
• To constantly look for ways to improve the effectiveness and efficiency of the department by suggesting improvements wherever needed.
• To carry out duties as tasked with a professional attitude, ensuring that Sim Leisure’s service standards, objectives and code of conduct are met or exceeded at all times

Requirements :

• Bachelor's degree in Business Management, Tourism Management, or a related field.
• 5 years of proven management experience or requires a recognised professional qualification in leisure / travel / tourism industry experience
• Excellent and strong leadership, management skill, Communication Skill
• Strong cultural awareness
• Familiarity with safety protocols and regulations.
• Looking for individual who can quickly adapt to challenging working environment.
• Independent and Results oriented person and not afraid to push to get things done.

Job Type: Full-time

Pay: RM4,500.00 - RM5,500.00 per month

Benefits:

• Free parking
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Schedule:

• Monday to Friday

Supplemental Pay:

• Performance bonus

Ability to commute/relocate:

• Teluk Bahang: Reliably commute or planning to relocate before starting work (Required)

If you strong confindence you meet the requirement above, please register and sign in to Escape Penang e-recruitment website with link as follow :