Jawatan Kosong GBS CB Wealth Branch Telephony Collection Recovery MY L2 Support CIMB Group Malaysia

CIMB Group Recruitment

Jawatan Kosong GBS CB Wealth Branch Telephony Collection Recovery MY L2 Support in Malaysia

Description :

Job Purpose *

Perform the daily activities of application system support in accordance with the established standard operating procedures (SOP), stipulated service level of agreements (SLA), CIMB Group’s established IT governance and policies including Information Security, Disaster Recovery/Business Continuity Planning framework, applicable regulatory requirements and auditors for Wealth and Branch systems.

Key Responsibilities *

• Work in collaboration with internal teams and/or vendors, where applicable, to perform end-to-end IT application support from diagnosis, troubleshoot, recovery, restoration, tracking to closure for new implementation, production, changes to enhancements in accordance with the established SOP and within the stipulated SLA.

• Perform system maintenance activities as well as coordinate thorough testing activities in various environments including but not limited to SIT/UAT/Regression Testing, production, and disaster recovery.

• Configure automated system alerts and perform pro-active monitoring of the systems performance and availability.

• Perform application and UAT batch run support upon authorisation from EAD / project team.

• Work with vendor on unresolved incidents.

• Manage incident logging and ticketing queues by acknowledging, monitoring, tracking and reporting the status and escalate, when needed, on a timely manner for immediate action.

• Review and contribute to the root cause analysis and permanent corrective actions.

• Conduct investigation of incident/problem tickets and application issues, report findings and propose resolution as well as alert superior, relevant GT teams or users on recurring and potential issues to prevent disruptions and outages of the applications systems services.

• Provide regular feedback, status and reporting of incidents/ problems for management and impacted stakeholders updates on a timely manner.

• Execute and provide support to planned and unplanned activities including standby for high severity incidents and application availability and performance related issues.

• Assist in the production deployment, technology refresh or migration including initiate and manage requests and necessary approvals for changes and upgrades.

• Assist in the systems integration testing with GT partners and business users.

• Collate and prepare ticket status, operational reports and information as required by management, business stakeholders, auditors, regulators, etc.

• Actively participate in and contribute to the improvement of IT support operations, processes as well as share best practices.

Job Specification *

Qualifications

(Basic Degree/Diploma etc.)

Bachelor’s Degree in Computer Science, Information Technology or related discipline
Professional Qualification and/or Regulatory, Licensing requirements
Relevant Work Experience

• Minimum 5 years of IT support operations in large commercial, service-based or vendor organisation or financial institution
• Background in IT Application Management and/or software development.

Required Competencies and Skills *

Competencies/Skills

(Essential to succeed in this job)

Technical Competency

• Operating System (Intermediate) : Windows, Unix/Linux
• Web Server Middleware (Intermediate) : IBM HTTP Server, Apache Tomcat
• Application Server Middleware (Intermediate) : IBM Websphere Application Server
• Database (Intermediate) : Oracle, MSSQL, MySQL
• Networking (Beginner) : TCP/IP
• Security (Beginner) : PKI encryption, OWASP
• Monitoring / Process Automation (Beginner) : Nagios, Control-M
• Batch Programming (Intermediate) : Windows Scripting, Bash Shell Scripting
• Database Programming (Beginner) : PL/SQL
• Incident, Problem and Change Management (Intermediate) : ITIL
• Software Development Life Cycle (Beginner) : Agile, Waterfall
• Project Delivery (Beginner) : Fundamental of Project Management, PRINCE, PMP
• Enterprise Architecture (Beginner) : TOGAF
• Core Business Application (Intermediate) : Portfolio Management, Unit Trust, Loyalty Points, Bureau De Change, Queue Management

Non-Technical Competency

• Stakeholder Management (Intermediate)
• Analytic and Problem Solving (Intermediate)
• Local and International Regulatory Requirements and Guidelines
• Technology Risk Drivers

Personality Skills

• Attention to Details
• Willing to learn
• Output Driven
• Teamwork

If you match the profile and are interested in this exiting career opportunity, please apply in confidence by filling online application form at :

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