Jawatan Kosong Guest Service Supervisor Company Confidentials George Town

Company Confidentials Jobs

Jawatan Kosong Guest Service Supervisor in George Town

Description :

Job Descriptions:

• Responsible for the smooth operation of the hotel's Front Office and F&B departments in terms of daily Check-In and Out, Breakfast, Hi-Tea, and Dinner.
• Welcome and assist guest according to hotel service standards.
• Responsible to ensure daily Reservation, room assigning, room inventory, and guest emails inquiry is responded in promptly manner.
• Ensure hotel cleanliness standards are executed with the highest level of proficiency.
• Ensure that room checklist and cleaning schedules are being completed on daily basis.
• Ensure that Room Make Up, Cleaning Vacant Dirty Room, Cleaning Occupied Dirty Room is performed based on SOP implemented.
• Be knowledgeable about unit locations, types of rooms available, and ongoing promotional rates.
• Be knowledgeable about nearby tourist spots and attractions to assist and inform guests upon inquiry.
• Ensure cashiering is done as per the SOP.
• Thoroughly understand and adhere to proper credit card and cash transaction policies and procedures.
• Ensuring that all customer requests are handled in a timely manner while following company policies and procedures.
• Provide courteous service to guests and respond promptly and tactfully to their inquiries, complaints and request.
• Ensuring professional handling aligned with SOP implemented on Lost and Found where guest’s items/properties is involved with documentations.
• Maintain a list of all contacts for emergencies or other problems that may arise at any time.
• Conducts and ensures the neat of appearance of every personnel on grooming as well as professional service etiquette.
• Perform any other delegated tasks as required by management.

Job Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Professional Certificate/Graduate Diploma in Hotel Management or equivalent.
• Preferably have experience in the hospitality industry, specifically in Front Office and F&B.
• A team player with leadership skills, independent and a pleasant personality.
• Good command of verbal and written English, Bahasa Malaysia and Mandarin.
• Ability to multitask and excellent time management skills.

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Benefits:

• Health insurance
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Rotational shift

Experience:

• Hotel Industry: 2 years (Required)

For more detail information about the program, please refer official source from Company Confidentials on following link below. If you meet these requirements, please register yourself at :