Jawatan Kosong Online Sales Advisor Customer Service Hebe Beauty Style Sdn Bhd Petaling Jaya
by admin on Oktober 27, 2025Hebe Beauty Style Sdn Bhd Recruitment
Jawatan Kosong Online Sales Advisor Customer Service in Petaling Jaya
Description :
Key Responsibilities:
- Live Chat Support: Provide real-time assistance to customers via live chats on Shopee, Lazada, and TikTok Shop, answering inquiries related to products, orders, payment issues, and returns.
- Order Management: Assist customers with order tracking, cancellations, refunds, and shipping inquiries.
- Customer Engagement: Proactively engage with customers, offering personalized product recommendations based on their preferences and previous purchases.
- Product Knowledge: Maintain up-to-date knowledge of beauty products, current promotions, and stock availability to provide accurate and useful advice.
- Resolution of Issues: Handle customer complaints or concerns efficiently, escalating to supervisors when needed, and ensuring timely issue resolution.
- Performance Tracking: Maintain quick response times, high customer satisfaction, and ensure that all inquiries are resolved within the designated SLA.
- Team Collaboration: Work closely with team members and supervisors to ensure smooth customer service operations and share insights on common customer concerns or product feedback.
- Any tasks or projects as assigned by the superiors/Company.
Requirements:
- 1+ year of experience in e-commerce customer support or live chat roles, specifically on Shopee, Lazada, TikTok Shop and/or other e-commerce platform.
- Strong interest or experience in beauty and personal care products.
- Exceptional communication skills, particularly in written formats.
- Proficient in handling customer inquiries, orders, and CEM tasks on e-commerce platforms.
- Ability to work flexible hours, including weekends, to align with campaign times or high-traffic periods.
- Strong communication skills, with a good command of spoken and written Malay, English and Mandarin.
Job Type: Full-time
Pay: RM2,500.00 - RM3,500.00 per month
Language:
- Chinese (Required)
Work Location: In person
Should you meet the qualifications required, please register and apply to Hebe Beauty Style Sdn Bhd website with link as follow :
Disclaimer !
Please note that we do not accept any CV submissions. If You want to apply for a job that you have discovered on helmutplex.com, simply click on the provided job application link and follow the instructions afterwards. You'll be taken to a more detailed page.
