Jawatan Kosong ASSISTANT OPERATIONS MANAGER RIMBUN DAHAN SDN BHD C/O THE KASTURI RESORT Kuantan

RIMBUN DAHAN SDN. BHD. C/O THE KASTURI RESORT Recruitment

Jawatan Kosong ASSISTANT OPERATIONS MANAGER in Kuantan

Description :

Job Summary:

The Assistant Operations Manager supports the day-to-day operations of the resort to ensure outstanding guest satisfaction, operational efficiency, and high service standards. This role is hands-on and requires a strong presence across all departments, particularly Front Office, Housekeeping, F&B, Maintenance, and Security.

Key Responsibilities:

Operational Excellence

• Support the RMM in overseeing all resort operations.
• Monitor daily resort activities to ensure smooth operations.
• Coordinate between departments to enhance guest experience and operational efficiency.
• Conduct regular walk-throughs to ensure resort cleanliness, safety, and brand standards.

Guest Services

• Ensure exceptional guest service and respond to complaints or issues promptly.
• Maintain strong relationships with VIP guests and repeat clients.
• Handle escalated guest issues with professionalism and empathy.

Staff Management

• Supervise and support departmental managers and team leaders.
• Assist in recruitment, onboarding, and training of staff.
• Monitor staff performance and provide coaching or disciplinary actions when necessary.
• Ensure departments are adequately staffed based on occupancy and events.

Financial Oversight

• Assist with budgeting, cost control, and inventory management.
• Monitor departmental expenditures and drive cost-effective strategies.
• Analyse revenue and expense reports to identify opportunities for improvement.

Health, Safety & Compliance

• Ensure all operations comply with health, safety, and local regulations.
• Conduct regular audits and risk assessments.
• Coordinate emergency response protocols and staff safety training.

Event & Activity Coordination

• Collaborate with the events and recreation teams to execute beachside and resort activities.
• Support operations for weddings, conferences, and other large functions.

Requirements:

Education & Experience

• Bachelor’s degree in Hospitality Management, Business, or related field.
• Minimum 5 years of experience in hospitality operations, preferably in a 4 or 5-star resort.
• Experience in beachfront or luxury resort settings is a strong advantage.

Skills & Competencies

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making abilities.
• High level of organization and attention to detail.
• Proficiency in property management systems (e.g. POS & IDB).
• Fluent in Bahasa Malaysia, English; additional languages are a plus.

Personal Attributes

• Energetic, proactive, and guest-focused.
• Flexible and willing to work weekends, holidays, and shifts as needed.
• Culturally sensitive and able to work in a diverse environment.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: From RM5,000.00 per month

Benefits:

• Maternity leave
• Meal provided
• Parental leave
• Professional development

Experience:

• Hospitality: 5 years (Preferred)

Work Location: In person

For further information, please refer official source from RIMBUN DAHAN SDN. BHD. C/O THE KASTURI RESORT on following link below. To find out where you fit in, please visit :