Jawatan Kosong CUSTOMER SERVICE CARIJOB GROUP Johor Bahru

CARIJOB GROUP Job Vacancies

Jawatan Kosong CUSTOMER SERVICE in Johor Bahru

Description :

Key Responsibilities

• After-Sales Support: Resolve customer inquiries and post-purchase issues via phone and messaging with professionalism and efficiency.
• Maintenance Coordination: Proactively notify and schedule filter replacement services for customers to ensure optimal product performance.
• Case Management: Systematically track and follow up on every customer case according to company SOPs to ensure a 100% resolution rate.
• Customer Relationship Management (CRM): Maintain accurate customer records and build long-term brand loyalty through excellent service.

Requirements

• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and follow-up skills.
• Ability to remain calm and professional when handling customer complaints.
• A positive attitude and a goal-driven mindset.
• [Advantage]: Prior experience in customer service or administrative roles is a plus.

Benefits & Remuneration

• Attractive Incentives: Competitive basic salary + Target Achievement Incentives + KPI Performance Bonuses. (Your extra effort is directly rewarded!)
• Working Hours: 8:00 AM – 5:00 PM.
• Flexible Work Schedule:
• Alternating 5-day and 5.5-day work weeks.
• Two weeks per month: 5-day week (Mon–Fri).
• Two weeks per month: 5.5-day week (Mon–Fri + Sat: 8:00 AM – 12:00 PM).
• Note: All staff are required to work if there is a 5th Saturday in a month.
• Professional Training: Comprehensive on-the-job training will be provided.

Job Type: Full-time

Pay: RM2,000.00 - RM3,000.00 per month

Work Location: In person

For more detail information, please refer official source from CARIJOB GROUP on following link below :