Jawatan Kosong IT Service Desk Analyst Tentacle Technologies Sdn Bhd George Town
by admin on November 3, 2024Tentacle Technologies Sdn Bhd Job Vacancies
Kerja Kosong IT Service Desk Analyst in George Town
Description :
- Employment: Yearly Renewable Contract
- Salary Range: RM3500 - RM4500
- Shift timing: 6am-6pm (6AM-3PM, or 9AM-6PM)
Primary skills:
- To provide technical assistance to users through phone, emails of fax
- To provide 1st level support and troubleshooting.
- To log problems onto HPSM.
- To ensure continuous improvement to the job function
- To submit daily, weekly and monthly helpdesk report to team leader
- To work within Team in a pressurized working environment
- To continually demonstrate excellent inter- personal and telephone communication skills.
- To handle all contacts with openness, honesty and respect
- To act as single point of contact It related problems and queries,
- To maintain customer focus in all areas at all times.
- To ensure there is an emphasis on quality and continuous improvement within your job function.
- To carry out any other duties as and when assigned by the management.
Qualification:
- Knowledge of Lotus Notes mail, MS Outlook
- At Least 1 year of experience in a Customer Service environment
- Excellent command of spoken and written English
- Excellent communication and interpersonal skills
- Applicants should be Malaysian citizens
- Ability to grasp new technical concepts quickly.
- Ability to identify and distinguish between hardware, software, network and server problems
Competencies:
- Good Working knowledge of Microsoft Office (Word, Excel, SharePoint) and Snow Ticketing Tools.
- Understand the Security requirements necessary to perform ID administration tasks
- Good written and verbal communication skills.
- Good interpersonal skills and customer service skills.
- Ability to work with a team and a good team player.
- Highly self-motivated and directed.
Job Types: Full-time, Contract
Pay: RM3,500.00 - RM4,500.00 per month
Benefits:
- Health insurance
Schedule:
- Monday to Friday
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- IT support: 1 year (Required)
Language:
- English (Required)
If you match the profile and are interested in this exiting career opportunity, please apply in confidence by filling online application form at :
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