Jawatan Kosong After Sales Manager European Automotive MNC SAA Enterprise Ipoh

SAA Enterprise Job Vacancies

Jawatan Kosong After Sales Manager European Automotive MNC in Ipoh

Description :

We are hiring on behalf of our multinational client company.

SCOPE OF RESPONSIBILITIES

1. To achieve the budgeted throughput, after sales revenue and profit
2. To achieve the targeted Customer Satisfaction Index (CSI) score
3. To achieve the targeted productivity and efficiency of the workshop
4. Ensure “Green Rating” grading is achieved in internal audit

Responsibilities:

A) Management

1. Monitor the day to day after sales operations to ensure that all staff follows the procedures laid down by the vehicle manufacturer (like Workshop Process Consulting / sending technical info, feedback etc)
2. To constantly monitor the operation to ensure that the Standard Operating Procedures (SOP), WPC and audit requirements are followed and ensure corrective actions are initiated wherever required proactively
3. To monitor the spare parts operation closely to ensure that targeted First Time Supply Rate to workshop isachieved and obsolete stocks / non-moving stocks are minimized
4. Closely monitor throughput and after sales revenue on a daily basis and to take corrective actions wherever necessary to achieve the targeted after sales financials
5. To ensure that all company policies are followed by all staff fully and initiated corrective actions whenever required
6. To maintain good business relationship with vehicle manufacturer
7. To ensure proper coordination between other departments (finance/ sales / HR etc) for smooth running of aftersales operations

B) Customer Service

1. To address all customer complaints / disputes in a timely manner by exploring ways to resolve the issuesamicably, and to escalate the issues in a timely manner to higher management when required
2. To seek ways to conduct SFU according to SOP, and constantly improve the services rendered to customers so thatthe targeted CSI score is achieved.

C) Improvement

1. To proactively seek ways to improve the business (like liaising with fleet / corporate customers, initiate actions tobring back lost customers and retain existing customers etc)
2. To identify training needs of all staff and ensure proper training is given to improve operational efficiency
3. To keep the after sales team constantly motivated so that a conductive working atmosphere is ensured /maintainedD)

D) General Administration
1. Perform any additional tasks as and when required by the management

Job Type: Full-time

Pay: RM8,000.00 - RM10,000.00 per month

Benefits:

• Company car
• Health insurance
• Professional development

Work Location: In person

For further information, please refer official source from SAA Enterprise on following link below. To find out where you fit in, please visit :