Jawatan Kosong Native Japanese Customer Success Specialist Talentasia Consultancy Bayan Lepas

Talentasia Consultancy Jobs

Jawatan Kosong Native Japanese Customer Success Specialist in Bayan Lepas

Description :

Short Overview of Job Responsibilities

The customer support advisor (CSA) will be responding to customers’ requests, manage complaints,

and provide general information to customers via phone, email or chat. The CSA will be the primary

contact team for customers and will be assisting them with their concerns. The CSA embodies the

value of our client which are Responsibility: The CSA represent the client and are the face of client to

the outside world and Quality / Passion for Excellence: We always want to shoot for the best possible

result. The CSA is expected to project a professional company image through various communication

channels.

Key Responsibilities:-

CSR’s Main Role:

* CSRs are with the customers.

* Assist on a worldwide online payment system.

* Interact with customers via chat and phone.

* Support and help the customers.

* You are customer yourself.

* You represent our client, our culture and values.

* What you say is how our client is perceived by our customers.

CSR’s Specific Responsibilities and Accountabilities:-

* Provide timely support to customers through chat and phone.

* Handle customer’s concerns positively and professionally.

* Works with other team members in identifying better ways in providing better customer

support.

* Participate in additional training courses as required.

* Maintains and improves quality of service by giving recommendations.

* Keeps job knowledge up to date by attending upskill training to improve skills.

* Meet all key performance indicators set by the company and client.

* Adhere to the policies set by the company.

✅Work hour: 8am to 5pm (Mon to Sun) 5 days a week.

✅Joining Date: 23rd February 2026

✅Education: Fresh graduates are welcome, Customer Service experience preferred, who has diploma with CS experiences 3 - 5 yrs, or degree holder. If high school graduated person, must have Call centre CS

Job Type: Full-time

Pay: RM8,500.00 per month

Application Question(s):

• Are you native Japanese?
• Are you located or willing to relocate to Bayan Lepas, Penang?

Work Location: In person

If you feel that you can meet the qualification and up to the challenge, please send directly through :