Jawatan Kosong Tour Support Representative Bali Euphoria Travel Kulim

Bali Euphoria Tour & Travel Jobs

Kerja Kosong Tour Support Representative in Kulim

Description :

Duties & Responsibilities:

• Manage incoming calls and WhatsApp queries on our Business WhatsApp.
• Achieve sales targets and maximize sales by converting calls and queries into bookings.
• Assist superiors with report preparation as and when required.
• Ensure the customer database is updated by the team on a timely basis.
• Take ownership of complaints and provide appropriate solutions.
• Build rapport and manage communication between team with clients.
• Draft tour itineraries according to clients’ preferences and provide quotes from our dedicated travel system.
• Supervise and co-ordinate all kinds of travel programmes of the travel agency to ensure smooth itinerary, transportation, accommodation and other aspects.
• Participate in market research and analyse competitors and market trends.
• Ensure the team has made all reservations and are confirmed before the client’s arrival.
• Check clients' itineraries and engage with them during their trip.
• Participate in all fieldwork, including, but not limited to, travel fairs.

Job Requirements:

• We are looking for someone who is fluent in both English and Tamil, as the role requires interacting with Tamil-speaking clients
• Proficiency in other languages is an added advantage.
• University diploma/degree, preferably in marketing, tourism management or related majors.
• 1-3 years of sales experience, preferably in tourism industry.
• Good communication skills, negotiation skills and customer service awareness.
• Able to achieve sales target independently with strong self-driven and teamwork spirit.
• Lead, mentor, and manage a team of tour consultants to achieve departmental goals.
• Must be able to travel to Bali a minimum of once a year for a period of 3 weeks.
• Strong communication and interpersonal skills are required.
• Ability to handle multiple tasks and work effectively in a fast-paced environment.
• Education: Candidates must possess at least a Secondary/SPM/'O' Level Diploma.

Working Hours:

• Our office operates daily, with team members working on a rotating shift basis:
• Morning Shift: 8:30 AM – 5:30 PM
• Evening Shift: 2:00 PM – 11:00 PM
• You will be entitled to 2 days off per week (rotational, non-consecutive), and shifts will be assigned accordingly.
• Location: Kulim Town

BENEFITS:

• Starting salary with allowances of RM2,250 onwards
• Annual Bonus (Based on performance)
• Festive celebration, birthday celebration and birthday token
• Phone allowances
• EPF, SOSCO, EiS
• Annual leave
• Company uniform provided
• Medical and Hospitalization leave
• Free parking
• Outpatient medical coverage from registered clinic
• Annual Company trip (For Confirmed Employees)
• Employee price for travel packages (For Confirmed Employees)

Pay: RM2,250.00 - RM3,200.00 per month

Benefits:

• Additional leave
• Cell phone reimbursement
• Flexible schedule
• Free parking
• Opportunities for promotion
• Professional development

Language:

• Tamil (Required)

Work Location: In person

For more detail information, please refer official source from Bali Euphoria Tour & Travel on following link below :