Jawatan Kosong HOTEL FRONT OFFICE RECEPTIONIST ADA APARTMENT Kuala Terengganu

ADA HOTEL & APARTMENT Jobs

Kerja Kosong HOTEL FRONT OFFICE RECEPTIONIST in Kuala Terengganu

Description :

Required

• 2 Man
• 1 Women

JOB DESCRIPTIONS

• Perform all check-in and check-out tasks
• Answer telephone timely and professional manner accordance to hotel standard.
• Manage online reservations
• Inform customer about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Ensure guests are properly greeted upon their arrival and assign rooms
• Provide excellent guest services throughout their stay
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Ensure Front office logbook and hotel logbook is always updated and actioned upon.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security or manager.
• Assist housekeeping in clean and maintain guest rooms according to established standard, including making beds, changing linen, dusting furniture, vacuuming and cleaning bathroom

SKILLS

• Proactive
• Excellent in organization skills
• Excellent in customer services
• Solid written and verbal communication skills

Job Types: Full-time, Part-time, Permanent, Contract, Temporary

Pay: From RM1,500.00 per month

Benefits:

• Maternity leave
• Parental leave

Application Question(s):

• Do you have an experience in E-Soft System?
• Do you have an experience in Housekeeping ?
• Do you have an experience in handling OTA?

Experience:

• Front Office: 2 years (Preferred)

Language:

• English (Preferred)

License/Certification:

• Hotel and Management (Preferred)

Work Location: In person

Should you are interested and qualified, please apply in confidence by filling online application form at :