Jawatan Kosong Customer Service Operations Associate Keysight Technologies Inc Bayan Lepas

Keysight Technologies, Inc. Job Vacancies

Jawatan Kosong Customer Service Operations Associate in Bayan Lepas

Description :

Overview: Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities: Provides pre-sales and/or post-sales consulting to benefit Keysight customers in areas such as:

• Product/service order fulfillment processes
• Customer service requests such as end-to-end order status management
• Repair/calibration requests
• Product changes or returns
• Accounts receivable collections
• Invoicing requirements
• Contract issues / administration or lease administration

Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment. Resolves customer service issues for complex, multi-country or multi-regional accounts. Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics, and service delivery to resolve customer inquiries. Influences changes to production and/or shipping schedules and price changes. May identify and follow up on business opportunities. May be responsible for project management of country, regional or multi-country projects. Works on customer service assignments with clearly defined objectives. Solves problems of limited scope and complexity. Qualifications:

• Bachelors or Masters Degree or University Degree or equivalent
• No prior experience required; may have up to 2 years relevant experience

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

Should you are interested and qualified, please apply in confidence by filling online application form at :

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