Jawatan Kosong Admin Customer Experience Kiddocare Sdn Bhd Petaling Jaya
by admin on April 4, 2026Kiddocare Sdn Bhd Job Vacancies
Kerja Kosong Admin Customer Experience in Petaling Jaya
Description :
Role Overview:
The Admin – Customer Experience is responsible for supporting the day-to-day operations of the customer service team, ensuring smooth handling of customer queries, maintaining proper records, assisting with reporting, and ensuring timely communication between internal teams and users.
Key Responsibilities:
1. Customer Support Operations
- Assist with responding to customer inquiries via WhatsApp, email, and social platforms.
- Monitor ticket statuses and follow up with internal teams for issue resolution.
- Ensure all interactions are logged properly in the system.
2. Administrative Tasks
- Maintain and update customer records and booking histories.
- Support scheduling and confirmation of bookings.
- Coordinate with the carer operations and tech support team for issue escalations.
3. Data & Reporting
- Compile daily and weekly reports on customer satisfaction, complaints, and resolution turnaround time.
- Flag recurring issues and recommend process improvements.
4. Support for Campaigns & Feedback Loops
- Assist with pushing out customer satisfaction surveys and collecting feedback.
- Help execute campaigns targeting inactive users or promoting new features/services.
5. Documentation & SOP Maintenance
- Maintain and update SOPs for customer handling processes.
- Ensure internal documentation is organized and up to date.
Requirements:
- Minimum Diploma in Business Administration, Communications, or related field.
- 1–2 years of admin or customer service experience preferred (fresh grads are welcome).
- Good written and verbal communication skills in Bahasa Malaysia and English.
- Detail-oriented, organized, and able to multitask.
- Familiar with Microsoft Office / Google Workspace.
- Comfortable working in a fast-paced, tech-enabled environment.
Working Hours:
- 4 Shift schedule:
- From 7:00 AM to 12:00 PM (Adjustable based on centre needs)
Job Types: Full-time, Permanent
Pay: RM2,500.00 - RM3,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person
For further information, please refer official source from Kiddocare Sdn Bhd on following link below. To find out where you fit in, please visit :
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