Jawatan Kosong Customer Service Executive Bostik Malaysia Sdn Bhd Senawang

Bostik Malaysia Sdn Bhd Recruitment

Jawatan Kosong Customer Service Executive in Senawang

Description :

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• Manage customer order received, execute within the lead time by updating to customer on delivery date based on agreed price and term.
• Select competitive 3rd party logistic provider for outgoing shipment.
• Receive Sample Requisition Form notice directly from customer, distributors/ agents or technical personnel
• Update for credit facilities in SAP system, as well as co-responsible with sales department for collection of payment when necessary.
• Process all sample requisition within lead time.
• Issue Debit/Credit Requisition and perform general administration relating to customer service.
• Update & maintain Price List, OTIF & DART for traded product.
• Process respective customer’s enquiries to relevant person in charge.
• Prepare local shipping document for customer clearance based on inter-company trade.
• Upon received the Sample Requisition Form from Technical dept with sample ready, confirm the mode of dispatch.
• Received customer order, process and communicating on customer’s order between customers in APAC with sister company for traded product which produce in Europe through SAP system.
• Liaise with freight forwarders and warehouse teams to ensure accurate and prompt order fulfillment.
• Ensure related report and tracking well maintain.
• Handle incoming customer inquiries via phone, email, or chat in a professional and timely manner.
• Generate customer invoices and ensure accuracy in pricing, tax and terms.
• Handle billing inquiries and resolve any discrepancies related to invoicing or payments.
• Handle transporter billing
• Ensure transporter invoices are accurate and supported with proper documentation
• Support internal audits and ensure compliance with company SOP.
• New customer account creation

Requirements

• Degree in supply chain or business admin with at least 3 years relevant working experiences
• Experience in handling export logistic/ purchasing of raw material or traded goods are value added.
• Possess on analytical skill and positive mindset for improvement on specific task assigned.
• Ability to manage multiple tasks and respond to customer inquiries promptly.
• Good people skills with a pleasant personality.
• Good knowledge in Microsoft office and SAP system
• Basic Knowledge of ISO 9001 and ISO 14001

Job Type: Full-time

Pay: RM3,000.00 - RM4,500.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Experience:

• Manufacturing: 5 years (Preferred)
• in people managment: 5 years (Preferred)

Language:

• English (Preferred)

Work Location: In person

If you feel that you can meet the qualification and up to the challenge, please send directly through :