Jawatan Kosong Service Agent SURE FEET GROUP SDN BHD Bentong

SURE FEET GROUP SDN BHD Recruitment

Kerja Kosong Service Agent in Bentong

Description :

• Respond promptly to end-user inquiries via phone, email, or chat, providing technical support for insoles and related products.
• Diagnose and troubleshoot issues reported by customers, guiding them through effective solutions.
• Maintain accurate records of customer interactions and technical issues in our support database.
• Collaborate with team members and other departments to escalate complex issues and ensure timely resolution.
• Develop and update support documentation, FAQs, and user guides to enhance the customer experience.
• Stay informed about product updates, industry trends, and best practices to provide informed support.
• Participate in training sessions and continuous improvement initiatives to enhance service delivery.

Qualifications:

• High school diploma or equivalent; relevant technical certification is a plus.
• Proven experience in a customer service or technical support role.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in using support ticketing systems and remote assistance tools.
• Utilize own transport for on-site support as needed.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive team environment.
• Company Trip

Job Types: Full-time, Part-time

Pay: RM3,000.00 - RM8,000.00 per month

If you feel that you can meet the qualification and up to the challenge, please send directly through :