Jawatan Kosong Operations Manager Arrowood International Sdn Bhd Bayan Lepas
by admin on Disember 30, 2025Arrowood International Sdn. Bhd. Job Vacancies
Jawatan Kosong Operations Manager in Bayan Lepas
Description :
INVITATION TO APPLY
Join us on our mission to be the market leader.
Introduction
Arrowood manages a growing portfolio of hotels. We’re hiring a hands-on Operations Manager to lead day-to-day excellence across properties—driving our 3F Credo: Flawless, Fast, Friendly and turning brand standards into repeatable results.
Key Responsibilities
1. Operational Excellence & CI – Run a defect log and continuous-improvement program; share best practices across hotels; remove process friction.
2. Define, roll out, and audit group standards (FO, HK, ENG, Security); turn standards into habits across hotels.
3. Guest Experience & Reputation. Drive consistent service rituals; monitor reviews/complaints; lead service recovery practices and coaching.
4. Quality Assurance & Audits. Run periodic property audits (rooms, public areas, BOH); close gaps with time-bound owners; verify sustainment.
5. Budgeting, Cost & Profitability. Build and manage operating budgets; track OPEX/CPOR; optimize labor models, utilities, and productivity.
6. Openings, Reflags & Transitions. Lead pre-opening checklists, training, OS&E, systems go-live, and post-opening stabilization; manage brand conversions.
7. People & Culture. Hire, coach, and performance-manage GMs/HODs; succession planning; recognition; disciplinary guidance in line with local labour law.
8. Training & Development. Design group training (service basics, recovery, safety, leadership); certify trainers; measure skill transfer to floor behavior.
9. Safety, Security & Risk. Ensure compliance with fire life safety, OSHA/worker safety, incident reporting, drills, and crisis playbooks.
10. Owner & Stakeholder Relations – Maintain steady, proactive communication with owners/asset managers; present options/impact; manage expectations.
Requirements
1. 5–8 years hotel operations experience; multi-site or cluster exposure is a strong plus.
2. Proven team leader who turns standards into habits and numbers into actions.
3. Familiar with PMS/Channel Manager/OTA tools and basic P&L levers.
4. Excellent English & BM; Mandarin a plus. Valid licence and willingness to travel.
5. Calm under pressure; bias for action; guest-first mindset.
Benefits
1. Lead a multi-property portfolio with real autonomy and support.
2. Performance bonus tied to scorecards; training & certifications.
3. Travel allowance, laptop & fast-track growth path.
Job Type: Full-time
Pay: From RM6,000.00 per month
Work Location: On the road
For further information, please refer official source from Arrowood International Sdn. Bhd. Career Center on following link below. If you meet the requirement and are interested in building a future career with Arrowood International Sdn. Bhd., please register yourself at :
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