Jawatan Kosong Hiring Customer Success Specialists Night Shift Only TWO95 International INC George Town

TWO95 International INC Job Vacancies

Kerja Kosong Hiring Customer Success Specialists Night shift only in George Town

Description :

Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills
Location: Georgetown, Penang (Onsite)
Working Hours: Monday to Sunday, 12:00 am – 11:00 am
(5 days per week, 8 working hours + 1 hour break)
Job Type: Full-time (Rotational Shift)
Salary: RM 3,000++ (Extra Allowances will be provided)

Overview:
The CSS is the main point of contact for customers using our client's food ordering app.
They handle customer inquiries, concerns, and provide information through inbound and
outbound phone calls.

Qualifications:

• Education: Bachelor's Degree, Diploma, or equivalent in any field.
• Work Experience: At least 6 months in customer support; call center experience

is advantageous but not mandatory. Fresh graduates can apply.

• Language: B2 level proficiency in English.
• Interpersonal Skills: Customer service-oriented, active listening, and ability to

handle inquiries professionally.

Technical Skills:

• Typing speed of at least 40wpm with 90% accuracy.
• Computer literate with proficiency in Microsoft Windows and Office.

Responsibilities:

• Assist customers in placing online orders.
• Provide support through phone calls.
• Process payments securely.
• Proactively support customers and maintain brand reputation.
• Identify and escalate priority issues.
• Collaborate with the team to improve customer support.
• Maintain and improve service quality

For further information, please refer official source from TWO95 International INC Career Center on following link below. If you meet the requirement and are interested in building a future career with TWO95 International INC, please register yourself at :

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