Jawatan Kosong Reservation Agent Imperial Heritage Hotel Melaka

Imperial Heritage Hotel Melaka Job Vacancies

Kerja Kosong Reservation Agent in Melaka

Description :

DUTIES AND RESPONSIBILITIES

• Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process.
• Processes cancellations and modifications and promptly relays this information to the Front office when needed.
• Update OTA extra nets on any modifications, cancellations, and no shows as applicable, to ensure accurate commission reconciliation.
• Understands the hotel's policy on guaranteed reservations and no shows and ensures implementation.
• Tracks future room availability based on reservations.
• Ensures to conduct effective quality check on all reservations.
• Reviews reservation policies and procedures periodically, identifying means of increasing productivity and efficiency within the reservations office. Working together as a team to implement improvements.
• Liaises with other departments to ensure good communication and offer support.
• Work closely and communicate effectively with other departments to ensure smooth work flow and enhanced guests’ experience.

REQUIREMENT

• Must be well organized and smart person.
• Pleasant personality & good inter personal skill
• Good command of English communication and writing as well.
• Ability to work effectively with the team.
• Computer literacy and fast learner.
• Ability to Work Under Pressure and with min. supervision

Job Type: Full-time

Pay: RM1,500.00 - RM2,000.00 per month

Benefits:

• Free parking
• Maternity leave
• Meal provided
• Opportunities for promotion
• Professional development

Schedule:

• Afternoon shift
• Day shift

Supplemental Pay:

• Overtime pay
• Yearly bonus

Ability to commute/relocate:

• Melaka City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• reservation agent: 1 year (Preferred)

Language:

• English (Preferred)

If you strong confindence you meet the requirement above, please register and sign in to Imperial Heritage Hotel Melaka e-recruitment website with link as follow :