Jawatan Kosong Customer Experience Elabram Systems Sdn Bhd Johor Bahru
by admin on September 24, 2024Elabram Systems Sdn Bhd Recruitment
Kerja Kosong Customer Experience in Johor Bahru
Description :
Location: Mid Valley Southkey
Working Hours: 5 days per week
Job Description
- Provide an omnichannel experience e.g email, chats, Whats-App, social media, calls with a comprehensive understanding of our products and services
- Personalise and engage customers effectively to drive customer satisfaction
- Assist customer on enquiries and issues efficiently to mitigate detractors
- Ensuring service standards are met e.g CSAT, Quality Assurance (QA), Response time and Resolution time
Requirement
- Fluent English with excellent communication skills, both written and verbal
- At least 2 Years of working experience in the related field is required for this position
- Ability to determine customer needs and quickly build rapport with customers
- Ability to empathize with and prioritize customer needs, provide appropriate solutions and setting expectations with customers.
- Exude patience and ownership with each customer
- Able to solve problems by thinking analytically and creatively
- Excellent communication, interpersonal and organisational skills
- Self-starter, resourceful and tenacious
- Team player, working collaboratively within and across teams
- Experience working with Zendesk and/or a similar ticketing system is highly advantageous.
Job Types: Full-time, Permanent
Pay: RM3,000.00 - RM4,500.00 per month
Benefits:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
- Night shift
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Performance bonus
Application Question(s):
- What is your expected salary?
- What is your notice period?
For further information, please refer official source from Elabram Systems Sdn Bhd Career Center on following link below. If you meet the requirement and are interested in building a future career with Elabram Systems Sdn Bhd, please register yourself at :
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