Jawatan Kosong Senior Ecommerce Executive Heng Sheng Hardware Sdn Bhd Sepang

Heng Sheng Hardware Sdn Bhd Jobs

Kerja Kosong Senior Ecommerce Executive in Sepang

Description :

Job Scope / Responsibilities

1. E-Commerce Planning & Strategy

• Formulate and execute strategies to drive online business growth in line with company goals.
• Study industry trends, consumer behavior, and competitor activities within Malaysia and nearby markets.
• Explore and assess potential digital sales channels such as Shopee, Lazada, and TikTok Shop.

2. Online Store Oversight

• Manage daily functions of the company’s e-commerce platforms (e.g., Shopify, WooCommerce).
• Maintain and update product information, pricing, stock levels, and online content.
• Ensure efficient processing of customer orders and delivery, while maintaining service quality.

3. Online Marketplace Operations

• Oversee seller accounts, campaigns, and promotional activities on major marketplaces.
• Ensure adherence to platform requirements and optimize for recognition programs (e.g., Shopee Preferred, LazMall).
• Liaise with platform representatives to boost visibility and performance.

4. Digital Marketing & Advertising

• Collaborate with internal teams or marketing partners to run campaigns across various channels (SEO, paid ads, social media, email).
• Manage and refine online ad performance across platforms like Google, Facebook, and TikTok.
• Use performance data to improve customer acquisition and retention efforts.

5. User Experience & Conversion Enhancement

• Analyze user interaction and feedback to enhance website navigation and conversion rates.
• Handle customer support via live chat and email, ensuring satisfaction post-purchase.
• Design retention strategies like loyalty rewards, referral incentives, and product bundles.

6. Performance Tracking & Analysis

• Monitor key performance indicators such as website traffic, conversion rates, sales results, and return on ad spend (ROAS).
• Use tools like Google Analytics and platform dashboards to gather insights.
• Suggest data-driven improvements to enhance overall e-commerce performance.

7. Fulfillment & Logistics Support

• Work hand-in-hand with logistics teams to guarantee timely and accurate delivery.
• Improve shipping cost-efficiency and assess courier service performance.
• Oversee return/refund processes and aim to reduce unnecessary losses.

8. Tech Support & System Integration

• Coordinate with technical teams for website enhancements, plugin setups, and system integrations (e.g., POS, ERP).
• Ensure site usability across devices and browsers.
• Keep updated with the latest digital commerce tools and innovations such as AI-powered features.

Core Competencies

• Strong grasp of Malaysia’s e-commerce landscape and online shopper behavior.
• Experienced in digital marketing, campaign analysis, and performance metrics.
• Effective in managing projects, timelines, and cross-functional collaboration.
• Knowledgeable in user experience design, SEO, and digital buyer journeys.
• Basic technical understanding of web platforms (HTML/CSS, Shopify, WooCommerce) is advantageous.

Qualifications

• Bachelor's Degree in Marketing, E-Commerce, Business, IT, or related disciplines.
• 3 to 5 years’ experience in digital commerce or online marketing.

Job Types: Full-time, Part-time

Pay: RM3,500.00 - RM6,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Free parking
• Meal allowance
• Opportunities for promotion
• Work from home

Ability to commute/relocate:

• Dengkil: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

If you strong confindence you meet the requirement above, please register and sign in to Heng Sheng Hardware Sdn Bhd e-recruitment website with link as follow :