Jawatan Kosong Process Associate Call Center IGT Solutions Shah Alam

IGT Solutions Jobs

Kerja Kosong Process Associate Call Center in Shah Alam

Description :

Location:

• UOA Business Park, 1, Jalan Pengaturcara U1/51A, Seksyen U1, 40150 Shah Alam, Selangor.

Job Responsibilities

• Handle inbound and outbound customer interactions related to airline services across multiple communication channels, including calls, emails, and chat
• Assist customers with flight reservations, ticket changes, cancellations, refunds, baggage enquiries, and general travel-related enquiries
• Manage service recovery during flight disruptions, including delays, cancellations, schedule changes, and irregular operations (IRROPs), in accordance with airline policies and guidelines
• Provide accurate, professional, and timely information while ensuring compliance with airline procedures and service standards
• Liaise effectively with internal departments and external stakeholders to resolve customer issues and minimize service impact during disruptions
• Update booking systems, passenger records, and case documentation with a high level of accuracy and attention to detail
• Meet individual and team performance targets, including quality, productivity, and customer satisfaction metrics
• Perform additional duties or responsibilities as assigned by management to support operational and business needs

Job Requirements

• Minimum qualification: SPM or equivalent
• Proficient in English, both written and spoken
• Strong interpersonal, multitasking, and problem-solving skills
• Customer-focused with a professional, service-oriented attitude
• Able to manage challenging situations with empathy, integrity, and professionalism, particularly in a customer service environment
• Willing to work on a 24-hour rotational shift, including weekends and public holidays
• Minimum 1 year of BPO/contact centre experience is preferred
• Prior experience in airline, travel, or customer service roles is an added advantage
• Fresh graduates are encouraged to apply

Employment Benefits

• Permanent position with structured career development opportunities
• Comprehensive paid training program
• Performance-based incentive scheme
• EPF and SOCSO contributions
• Medical, health, and life insurance coverage
• Dental and optical claim benefits
• Generous annual leave entitlement
• Access to corporate discounts and employee benefits
• Convenient location with direct access to public transportation (LRT/KTM Subang Jaya)

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job Types: Full-time, Permanent

Pay: RM2,800.00 - RM3,500.00 per month

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Application Question(s):

• Are you willing to work in different shift? [ 24/7 shift]
• How much is your expected salary? [in RM/MYR]
• When is your earliest availability to start work? [Please state the date]
• Do you have any pre-planned leave?
• Please provide your contact details. [ Eg: 01x-xxxxxxx ; [email protected]]

Experience:

• BPO: 1 year (Preferred)
• Call Center: 1 year (Preferred)

Work Location: In person

For more detail information about the program, please refer official source from IGT Solutions on following link below. If you meet these requirements, please register yourself at :