Jawatan Kosong After Sales Support Coordinator Iskandar Puteri Hirehub Management Sdn Bhd Johor Bahru

Hirehub Management Sdn Bhd Recruitment

Kerja Kosong After Sales Support Coordinator Iskandar Puteri in Johor Bahru

Description :

Company Background:
A leading manufacturer of prefabricated modular data center solutions, specialize in the data center and power systems industry. With R&D facilities in Shanghai and high-end manufacturing plants in Shanghai and Malaysia, it delivers innovative solutions for hyperscale data center projects globally. 

Job Description:

• Respond to customer inquiries via phone, email, and online channels with professionalism and accuracy, ensuring customer satisfaction and a positive service experience.
• Provide product and service information, guide customers through solution options, and assist in promoting effective product usage.
• Handle after-sales inquiries, including order tracking, logistics coordination, and complaint resolution, ensuring timely follow-up and proper documentation.
• Communicate with internal departments (production, sales, logistics, quality, etc.) to resolve customer issues efficiently and maintain smooth workflow.
• Translate and manage large volumes of documents accurately between Chinese and English.
• Maintain and update customer records, reports, and service databases for accuracy and completeness.
• Summarize recurring customer issues, share insights for service improvement, and support process optimization initiatives.
• Perform general administrative duties and other tasks assigned by superiors.

Job Requirements:

• Diploma or Degree in Business, Administration, or related field.
• Excellent communication and written skills in both Chinese and English.
• Strong organizational, coordination, and problem-solving skills.
• Detail-oriented, responsible, and proactive in task management.
• Experience in after-sales support, logistics coordination, or customer service is an advantage.

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM6,000.00 per month

Experience:

• after-sales support: 1 year (Preferred)
• logistics coordination, or customer service: 1 year (Preferred)

Language:

• Mandarin (Preferred)

Work Location: In person

Should you are interested and qualified, please apply in confidence by filling online application form at :