Jawatan Kosong Game Customer Service Representative WFH Agensi Pekerjaan Inter Island Sdn Bhd Remote
by admin on Ogos 24, 2025Agensi Pekerjaan Inter Island Sdn Bhd Jobs
Jawatan Kosong Game Customer Service Representative WFH in Remote
Description :
Job responsibilities:
1. Respond promptly and professionally to players' inquiries and provide accurate information regarding game features, gameplay, and technical issues.
2. Assist players in troubleshooting and resolving game-related problems, including gameplay difficulties, account issues, and payment inquiries.
3. Provide guidance and support to players on game rules, strategies, and promotions.
4. Document and track player interactions and issues using our designated customer support tool.
5. Collaborate with other teams, including the development and quality assurance teams, to escalate and resolve complex player issues.
6. Proactively monitor player feedback and identify trends or recurring issues to inform product improvements and updates.
7. Maintain a high level of product knowledge and stay up-to-date with game updates, new features, and promotions.
8. Contribute to developing and improving customer support processes and resources.
Requirements:
1. Previous experience in a customer service role, preferably in the gaming industry.
2. Excellent writing and verbal communication skills in English & Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
3. Strong problem-solving skills and the ability to think critically in a fast-paced environment.
4. Empathy and patience when dealing with player concerns or frustrations.
5. Basic technical knowledge and proficiency in using customer support tools and software.
6. Ability to work independently and collaboratively as part of a team.
7. Flexibility to work shifts, including weekends and holidays, is required as a night shift agent of 24/7 support.
8.Passion for gaming and an understanding of online gaming culture and trends.
Job Type: Full-time
Pay: RM5,000.00 - RM8,000.00 per month
Work Location: Remote
Expected Start Date: 09/08/2025
If you match the profile and are interested in this exiting career opportunity, please apply in confidence by filling online application form at :
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