Jawatan Kosong Customer Service Operations Associate Japanese Speaker Keysight Technologies Inc Bayan Lepas

Keysight Technologies, Inc. Job Vacancies

Kerja Kosong Customer Service Operations Associate Japanese Speaker in Bayan Lepas

Description :

Overview: Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Responsibilities:

Order Acceptance and Order Entry:

• Primary contact for accepting orders from trade customer.
• Ensure adherence to Corporate Order Acceptance Policy, standard terms and condition and export administration requirement.
• Ensure proper approvals for any non-standard or specially negotiated terms and conditions, and ensure supporting document is in order.
• Enter and edit order, including change order, credit and rebill, in accordance to Keysight policies and processes.
• Follow-up and correct pricing or configuration issues.

Order Management:

• Negotiate with Field/Customer and division to establish committed delivery date.
• Proactively manage order to meet committed delivery date and any special delivery requirement.
• For non-credit customer, actively follow-up on letter of credit or cash-in-advance payment from customer and ensure that any shipment out of division can be duly delivered to customer.
• Ensure all order result in clear and payable invoice, and that invoice and revenue recognition is triggered in accordance to SAB101 rules.
• Establish and maintain effective lines of communication with FE, management, business and cross-functional teams to resolve customer order related issues.

Insure Customers are proactively notified of changes in order status. Follow-up on outstanding issues and take ownership for customer satisfaction in assigned area. Qualifications:

• 
  Bachelors or Master Degree or University Degree or equivalent.
• The candidate will be following Japan Working Calendar.
• Language requirements: Japanese, English with JLPT Level 2 and above.
• Computer literate, good understanding of MS Office applications, Knowledge of Oracle, SalesForce.
• Successful candidates should be detail oriented with a demonstrated commitment to quality and time flexibility.
• Demonstrated capacity to work in teams and with potential to take extra responsibilities like lead small projects and decision taking.
• Good communication skills and able to deal with customers in a professional way.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

If your qualification is matched with the requirement above, please submit your online application directly through Keysight Technologies, Inc. system at :

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