Jawatan Kosong Customer Service Team Leader HILTI Petaling Jaya
by admin on November 21, 2024HILTI Job Vacancies
Kerja Kosong Customer Service Team Leader in Petaling Jaya
Description :
WHAT'S THE ROLE?
We are seeking an exceptional Customer Service Team Leader to join our warm and friendly customer service team, based out of our Malaysia Offices. You will be responsible for achieving goals in the development of customers through leading & coaching the customer service and operations specialist team members.
WHO IS HILTI?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
WHAT DOES THE ROLE INVOLVE?
- Managing a dynamic team of Customer Service Representatives (non-voice) & Operations Specialists
- Coaching team members in effective customer service, product knowledge, new marketing campaigns, SAP skills & process improvements
- Achieving key Customer Service and Operations targets
- Ensuring the right recruitment and effective onboarding of new team members
- Reliable and efficient Order Processing and Service Excellence
- Working with senior stakeholders across the business
- Driving a strong team culture
Hilti ranked 5th in the World's Best Workplaces for 2024!
WHAT DO WE OFFER?
Show us what you’re made of and we’ll offer you opportunities to move around the business – to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after.
WHAT YOU NEED IS:
- Excellent customer service skills, with team leadership experience being advantageous
- Strong in PC and systems knowledge (SAP) and MS Office (Excel, Access, PowerPoint, Word)
- Strong organizational skills and process orientation required
- Attention to details with the ability to understand interconnections between individual process elements and company strategy
- Excellent communication and interpersonal management skills
- Persistence and drive to implement despite obstacles
- Ability to handle large work volume, multiple priorities, and ability to meet strict deadlines required
- Ability to work earlier hours to align with Australian time zones
WHY SHOULD YOU APPLY?
We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
Work somewhere where you are trusted to make a difference. Where you can become your best. Where your curiosity can shape what’s next. Interested? Apply ASAP and we'll review applications as they come in!
APPLY NOW
Share SaveBe Where You Belong
Find your future in a market-leading business with a truly caring and performance-driven culture.
Who We Are
Explore your strengths
Here at Hilti, we focus on potential over track record, giving you the chance to build on your strengths and grow your skills
Who We Are
Build a better future
Ever since our foundation, we have focused on innovation to drive our success and help build a better future for our customers.
How We Work
If your qualification is matched with the requirement above, please submit your online application directly through HILTI system at :
Disclaimer !
Please note that we do not accept any CV submissions. If You want to apply for a job that you have discovered on helmutplex.com, simply click on the provided job application link and follow the instructions afterwards. You'll be taken to a more detailed page.
