Jawatan Kosong People Solutions Officer Tier 2 FrieslandCampina Petaling Jaya

FrieslandCampina Recruitment

Jawatan Kosong People Solutions Officer Tier 2 in Petaling Jaya

Description :

The purpose of the HR Operations Services Officer Tier 2 is to process
2nd line employee requests that are out of scope for Tier 1. These
requests are more specialized in nature. These requests are complex
in nature which may require additional analysis.
This is a specialist role overseeing & improving various end-to-end
processes within HR Operations, namely –

• Talent Acquisition
• Onboarding
• Talent
• Learning and Development
• Workforce Experience
• Workforce admin
• Time Management
• Total Rewards

The role acts as full-fledged sparring partner for People Services &
Solutions to perform excellent daily operations and continuous
improvement activities. This role drives the operational strategy for
Shared Services, especially with a viewpoint of specialised solutions.

What we ask

2 to 5 years experience in HR shared service set up

• MS Office
• Knowledge on administrative HR Processes
• Digital Savvy, Experience with systems like SuccessFactors and

ServiceNow are a plus

• Excellent communication skills
• Fluency in English

Degree in HR, Communications, or a related field or equivalent by
experience

• Minimum 2 to 3 years of demonstrable experience in 1st line customer

service management (preferably in HR)

• HR experience or a previous work experience in a SSC

environment is a significant advantage

• Ability to work with data
• Proven ability to manage multiple priorities
• People management skills
• Work well in a fast-paced complex environment

What we offer

Career progression

Full time role

Regional scope in HR SSC

Vacancy description Translating customer demand into sustainable and customer-oriented solutions in case of no
available standard in place

• Processing service requests on for example, hours and declarations, workforce administration,

contracting, onboarding and learning administration

• Keeping knowledge in our HR tools up to date
• Connecting data from various HR systems
• Continuously looking for improvements
• Optimal collaboration from other teams within and outside HR
• Motivate your teammates and ensure team spirit

2. HR Operations – TA, Onboarding, Talent, L&D, Workforce Experience, Workforce Admin,
Time Management, Total Rewards

• Second point of contact for employee as expert on the mentioned topics
• Answer, handle and execute deviating, not standard complex questions and calculations (i.e.

exceptions outside predefined bandwidth

• Challenge the status-quo, set the quality bar for PS&S EU and America. Seek for improvement

opportunities

• Coach, guide and support tier 1 in their daily work proactively
• Ensure that new/adjusted law- and legislation is processed in a right manner and translated into the

existing services and solutions. Trains the PS&S colleagues and educate them the background of
law- and legislation (impact)

• Check compliance and reports on non-compliance issues to relevant stakeholders (e.g. Corporate

privacy officer)
3. Stakeholder- & Project Management

• Linking pin position between various internal & external stakeholders
• Responsible for end-to-end project execution for topics such as CLA Changes/Adjusted Benefits,

Performance Management (Merit/Stip)

• Participate regularly in tactical projects regarding own areas of expertise. Is able to take on activities

within the project on his/her own, keep track of them and keep in touch with the stakeholders
involved

• Independently manage operational projects, such as the implementation of the yearly changes in

base, bonus & incentive pay, including the increase in function year and the increase in CLAs
Reporting to: Team Lead PS&S Tier 2
Direct reports: N/A
Indirect reports:
Functional reporting line: Team lead PS&S Tier 2 (People Services &
Solutions EU & America)
NA Turnover:
Supplements and detailed information:
Purpose of the
Job
The purpose of the HR Operations Services Officer Tier 2 is to process
2nd line employee requests that are out of scope for Tier 1. These
requests are more specialized in nature. These requests are complex
in nature which may require additional analysis.
This is a specialist role overseeing & improving various end-to-end
processes within HR Operations, namely –

• Talent Acquisition
• Onboarding
• Talent
• Learning and Development
• Workforce Experience
• Workforce admin
• Time Management
• Total Rewards

The role acts as full-fledged sparring partner for People Services &
Solutions to perform excellent daily operations and continuous
improvement activities. This role drives the operational strategy for
Shared Services, especially with a viewpoint of specialised solutions.
Business Complexity
Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.

If you feel that you can meet the qualification and up to the challenge, please send directly through :

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