Jawatan Kosong CUSTOMER SERVICE Eng Thai Transport (M) Sdn Bhd Kangar

Eng Thai Transport (M) Sdn Bhd Recruitment

Jawatan Kosong CUSTOMER SERVICE in Kangar

Description :

Customer Interaction:

• Respond to customer inquiries via phone, email, and chat promptly and professionally.
• Provide accurate information about services, order status, and delivery schedules.
• Handle customer complaints and issues with a focus on resolution and customer satisfaction.
• Order Management:
• Process customer orders accurately and efficiently.

• Coordinate with the logistics team to ensure timely delivery of goods.
• Monitor order status and update customers on any changes or delays.

Logistics Coordination:Record Keeping:Problem Resolution:Customer Relationship Management:Continuous Improvement:

• Work closely with the logistics team to plan and execute deliveries.
• Track shipments and ensure proper documentation.
• Communicate any changes in delivery schedules to customers promptly.
• Maintain accurate records of customer interactions, orders, and complaints.
• Prepare and distribute regular reports on customer service metrics and performance.
• Identify and troubleshoot issues related to orders, deliveries, and customer complaints.
• Coordinate with relevant departments to resolve issues quickly and efficiently.
• Build and maintain strong relationships with key customers.
• Identify opportunities to improve customer satisfaction and retention.
• Participate in training and development programs to enhance skills and knowledge.
• Suggest improvements to customer service processes and logistics operations.Qualifications:

• Education:
• High school diploma or equivalent required; Bachelor’s degree in Business, Logistics, or related field preferred.
• Experience:
• Previous experience in customer service, preferably in logistics or supply chain management.
• Skills:
• Excellent verbal and written communication skills.
• Good command in Bahasa Melayu and English
• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Familiarity with logistics software and customer relationship management (CRM) systems.
• Attributes:
• Strong organizational and multitasking abilities.
• Detail-oriented with a focus on accuracy.
• Ability to work under pressure and meet deadlines.
• Positive attitude and a team player.

Job Type: Full-time

Pay: From RM1,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development

Schedule:

• Monday to Friday
• Weekend jobs

Education:

• STM/STPM (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Bahasa (Preferred)

If your qualification is matched with the requirement above, please submit your online application directly through Eng Thai Transport (M) Sdn Bhd system at :