Jawatan Kosong Parts Executive Customer Service Finbond Group Simpang Ampat

Finbond Group Job Vacancies

Kerja Kosong Parts Executive Customer Service in Simpang Ampat

Description :

JOB RESPONSIBILTIES

• Assist Customers Across Channels: Respond to customer inquiries, concerns, and complaints via phone, email, chat, or social media.
• Resolve Issues Promptly: Address and resolve customer issues efficiently, aiming for first-contact resolution when possible.
• Maintain Product Knowledge: Stay informed about the company's products or services to provide accurate information to customers.
• Document Interactions: Keep detailed records of customer interactions, including issues and solutions, for future reference.
• Collaborate with Team: Work with team members to share customer feedback and identify areas for improvement.
• Support New Customers: Provide introductory information to prospective and new customers.
• Ensure Customer Satisfaction: Handle complaints and inquiries to ensure customers are satisfied with products or services.
• Coordinate Daily Workflow: Organize the daily tasks of mechanics to ensure prompt service to customers.
• Prepare Reports: Complete and submit reports on time.
• Perform Additional Duties: Carry out other related tasks as assigned by supervisors or managers.

JOB REQUIREMENTS

• Candidate must possess at least a Diploma in Business Studies/ Administration/ Management, or equivalent.
• Numerically sound with good analytical and communication skills.
• Preferable at least 2 year(s) of working experience in the related field.
• Responsible, meticulous, good working attitude, good communication and interpersonal skills.
• Good verbal and written communication skills in English, Mandarin and Bahasa Malaysia is the preferable, in order to communicate with China’s principal and suppliers
• Possess own transport and willing to work in USJ1, Selangor (1 position).

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Additional leave
• Free parking
• Health insurance
• Opportunities for promotion
• Professional development

Application Question(s):

• Are you willing to work for 5.5days per week?
• What is your current salary?

Experience:

• customer service: 1 year (Preferred)

Language:

• Mandarin (Required)

Work Location: In person

If you strong confindence you meet the requirement above, please register and sign in to Finbond Group e-recruitment website with link as follow :