Jawatan Kosong Customer Service After Sales Support Executive Kuching Miri Bintulu Naim Holdings

Naim Holdings Job Vacancies

Jawatan Kosong Customer Service After Sales Support Executive Kuching Miri Bintulu in Kuching

Description :

Team Naim,
The Backbone Of Our Success

At Naim, we are proud to celebrate our differences and foster an environment where every team member has the opportunity to reach their full potential. Here, ‘Team Naim’ reflects the importance of their role to our Group’s success.

Being a part of Team Naim means having the opportunity to be something more than an employee, an opportunity to become your personal best; to be part of something bigger and to be recognized for your efforts. It’s all here for you at Naim.

Naim places utmost priority in helping its people grow together with the company – a factor which has helped propel us in becoming a strong market leader in the burgeoning field of property and construction today.

Customer Service / After-Sales Support Executive ( Kuching / Miri / Bintulu )

JOB PURPOSE

To provide excellent customer service and after-sales support, ensuring customer satisfaction, timely issue resolution, and a seamless experience for clients throughout the product/service lifecycle.

JOB ACCOUNTABILITIES

No. Accountabilities
1 Act as the primary point of contact for all customer inquiries, complaints, and service requests.
2 Respond promptly to customer communications via phone, email, or other channels, maintaining a professional and helpful manner.
3 Coordinate with internal teams including sales, logistics, operations, and technical departments to resolve customer issues efficiently.
4 Track, document, and follow up on customer complaints, returns, warranty claims, and service requests to ensure timely resolution.
5 Monitor and analyze customer feedback, identify recurring issues, and recommend improvements to products, services, and processes.
6 Ensure proper documentation of all interactions, service reports, and customer communications in internal systems.
7 Support pre- and post-sales activities such as product demonstrations, onboarding, training, or guidance to customers where necessary.
8 Maintain strong relationships with customers to enhance satisfaction, loyalty, and repeat business.
9 Stay updated on product knowledge, company policies, and industry trends to provide accurate and up-to-date advice.
10 Contribute to continuous improvement initiatives to enhance customer experience and service efficiency.

MINIMUM ESSENTIAL QUALIFICATIONS & TECHNICAL COMPETENCES

Formal Education Diploma or Degree in Business, Marketing, or a related field.
Work Experience Minimum 2–4 years experiences in customer service, after-sales support, or client relations, preferably in property, construction, or service-based industries.
Skills / Knowledge/ Qualifications Excellent communication and interpersonal skills, with a strong customer-focused attitude.

Problem-solving ability, attention to detail, and strong organizational skills.

Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

Proficient in Microsoft Office and familiar with CRM or service management systems.

If you feel that you can meet the qualification and up to the challenge, please send directly through :

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