Jawatan Kosong Front Office Trainee Signata Genting Highlands

Signata Genting Highlands Job Vacancies

Jawatan Kosong Front Office Trainee in Genting Highlands

Description :

Guest Reception & Check-In/Out

Job Purpose:

To provide support to the Front Office team in delivering exceptional guest service and smooth check-in/check-out processes while gaining practical exposure to daily front desk operations.

Key Responsibilities:

• Assist in welcoming guests upon arrival with a warm and professional attitude.
• Support the check-in and check-out process under supervision, including handling guest registration and issuing room keys.

Guest Services & Inquiries

• Provide basic information about hotel facilities, services, and surrounding attractions.
• Assist in handling guest requests and inquiries promptly and courteously.

Reservation Handling

• Support in checking and updating guest reservations in the Property Management System (PMS).
• Learn how to respond to phone, email, and walk-in booking inquiries.

Cashiering Support

• Observe and assist in processing guest payments and billing.
• Ensure all transactions are recorded accurately and follow hotel procedures.

Communication & Coordination

• Coordinate with other departments (Housekeeping, Maintenance, etc.) to fulfill guest needs.
• Relay guest feedback or complaints to the Supervisor for appropriate action.

Compliance & Grooming

• Adhere to all SOPs, service standards, and grooming guidelines.
• Maintain a professional appearance and uphold the hotel’s image at all times.

Learning & Development

• Participate in daily briefings, training sessions, and on-the-job learning.
• Develop a strong foundation in customer service, problem-solving, and hospitality systems.

Job Type: Internship
Contract length: 3-6 months

Pay: RM800.00 per month

Benefits:

• Meal allowance
• Professional development

Schedule:

• Afternoon shift
• Day shift
• Early shift
• Evening shift
• Rotational shift

Supplemental Pay:

• Overtime pay

Ability to commute/relocate:

• Genting Highlands: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• Malaysian Special Skills Certificate (Preferred)

Language:

• Malay (Preferred)
• English (Preferred)

Work Location: In person

Should you meet the qualifications required, please register and apply to Signata Genting Highlands website with link as follow :